Privacy Policy

1. Introduction

Welcome to Everwatch Monitoring Services. Protecting your Privacy is of paramount importance to us. We, as a business are firmly committed to protecting your personal information and your right to privacy whether from individuals with whom we do business, visitors or users of our websites. We are transparent about how we collect personal information, and this policy will explain how we retain and manage it and your rights regarding your personal data so before you send us any personal information or browse our website, please read through this policy fully and ensure you are comfortable with our privacy values and practices. By engaging with our services, you consent to the practices described in this policy.

2. Principles for Processing Personal Data

Our principles for processing personal data are straightforward and honest. They are:

Fairness and Lawfulness: When we process personal data, the individual rights of the data subject/s must be protected. All personal data must be collected and processed legally and fairly.
Restricted to a Specific Purpose: The data subject’s personal data must be processed only for specific purposes.
Transparency: The Data Subject must be informed of how their data is being collected, processed, and used.

3. Information We Collect

We may collect personal information that you provide directly to us or voluntarily when you register on the website, express an interest in obtaining information about us or our products and services.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You: Name, email address, phone number, and other contact information.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

4. How We Use Your Information

We may use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations in full accordance with the General Data Protection Regulation (GDPR), ISO 10012:2017 and the UK Data Protection Act 2018.

To facilitate account creation and logon process.
To send administrative information to you.
To send you marketing and promotional communications.
To manage user accounts.
To enforce our terms, conditions, and policies.

5. Sharing Your Information

We only share and disclose your information in the following situations:

Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or witness summons.
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our significant efforts, no security measures are perfect or totally impenetrable.

7. Your Privacy Rights

A list of your rights is shown below. You have a right to ask us to stop processing or remove certain types of data, especially sensitive data. Where there is no overriding lawful reason why we must do this, we shall always honour your request. We are also audited annually to BS 10012:2017 & ISO 27001:2022. Contact details can be found at the end of this Privacy policy.

The right to access: You have the right to request copies of your personal information that we hold. If you would like a copy of some or all of your personal information, please contact us at dpo@everwatch.co.uk.
The right to rectification: We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
The right to erasure: You have the right to request the deletion of your personal data under certain conditions.
The right to restrict processing: We have processes in place to ensure that we respond to a request for restriction without undue delay and within one month of receipt.
The right to data portability: We can supply and transmit personal data in structured, commonly used and machine-readable formats.
The right to withdraw consent: Individuals can withdraw their consent whenever they choose.

You can read more about your rights at https://ico.org.uk/for-the-public/

8. Complaints

At Everwatch Monitoring Services, we strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive very seriously. We encourage people to bring to our attention, if they feel that our collection or use of information is unfair, misleading or inappropriate. We also welcome any suggestions for improving our procedures.

If you have a concern, enquiry or complaint about how Everwatch Monitoring Services has used your data, please use the contact details listed below.

9. Updates to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

If you have questions or comments about this policy, you may contact us at:

Data Protection Officer

Everwatch Monitoring Services
7 Portman Business Park
Lisburn.
BT28 2XF

T: 0333 344 6655

E: dpo@everwatch.co.uk